Shipping policy

Effective date: August 20, 2026

This Shipping Policy applies to physical products purchased directly from Toadwood Labs at toadwoodlabs.com.

Order processing

• Stocked goods: normally prepared for shipment within 1–3 business days.

• Made-to-order and on-demand goods: normally require 2–5 business days of production before shipment. Certain categories, large orders, specialty processes, or seasonal demand may require additional time.

• Custom, laboratory, procurement, and project orders: follow the timing stated on the product page, quote, proposal, invoice, or written project agreement.

Business days exclude weekends and recognized carrier or fulfillment holidays. Processing time is separate from carrier transit time.

Shipping methods, cost, and delivery estimates

Available methods, shipping charges, and estimated delivery timing are displayed at checkout based on the products, destination, and available fulfillment services. The checkout estimate is not a guaranteed arrival date unless we expressly state otherwise in writing.

An order may arrive in more than one package because products can be produced, stocked, or fulfilled at different locations. Split shipments do not create an additional charge beyond the amount shown at checkout unless you approve a change.

Tracking

When tracking is available, it is sent to the email address or customer account associated with the order. Carrier scans can take time to update after a label is created or a package is transferred between carriers.

Address accuracy, changes, and returned packages

You are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We will try to update the order before shipment, but changes are not guaranteed after production or fulfillment begins.

If a package is returned because of an incorrect or incomplete address, refusal, failure to claim the shipment, or unpaid customs charges, we will contact you when the package is received or reported by the fulfillment partner. Additional shipping charges may apply to reship the order. Products that cannot safely or reasonably be reshipped may be handled under the Return and Refund Policy.

Domestic delivery

We ship to United States destinations offered at checkout. Delivery availability can vary by product, carrier, and destination. Any restriction shown on a product page or at checkout is part of this policy.

International delivery

International orders are accepted only for destinations made available at checkout. The recipient is responsible for import duties, taxes, brokerage, customs charges, permits, and local restrictions unless checkout expressly states that a charge is included. Customs processing can extend delivery time. We may cancel and refund an order that cannot legally or reliably be fulfilled to the selected destination.

Delays

Carrier disruptions, severe weather, holidays, customs, supply interruptions, production issues, and events outside our reasonable control can affect delivery. If we learn that we cannot ship within the time we stated—or within the period required by applicable law—we will provide an updated estimate and, when required, give you the choice to accept the delay or cancel the unshipped portion for a refund.

Lost packages

Report a package that has not arrived within 30 days after the estimated delivery date. Before a shipment is treated as lost, we may ask you to verify the address, review tracking, contact the carrier, and check with household members, neighbors, front desks, or mailrooms. Covered losses may be replaced or refunded after review.

Packages marked delivered

If tracking says delivered but the package is missing, promptly check the delivery area, alternate entrances, parcel lockers, mailroom, household members, neighbors, and the final-mile carrier. Contact us with your order number and the results. We will assist with available claims, but a carrier's delivered scan may limit the remedies available from the carrier or fulfillment provider.

Damage in transit or incorrect contents

Inspect the shipment when it arrives. Report visible damage, defects, or an incorrect item within 30 days after delivery and include photographs of the item, packaging, and shipping label when available. Covered issues are handled under the Return and Refund Policy.

Contact

For shipping help, email admin@thetoadwood.com with the order number